New Site is Down

TerryPass
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Re: New Site is Down

Post by TerryPass » Mon Feb 19, 2018 8:50 am

Can't get in-

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Greg Ambrosius
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Re: New Site is Down

Post by Greg Ambrosius » Mon Feb 19, 2018 8:56 am

Brickdust wrote:OK.....I'm on the west coast......got up dutifully at 6 AM....on a windows comp....tried to log in......nada......shut down comp and booted modem......nada......did the ipconfig thing to my CMD and was told I successfully flushed my dns.....now I'm into the draft room
Great job. Flushing out that DNS should work this morning. Thanks for the info here.
Greg Ambrosius
Founder, National Fantasy Baseball Championship
General Manager, Consumer Fantasy Games at SportsHub Technologies
Twitter - @GregAmbrosius

Brickdust
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Re: New Site is Down

Post by Brickdust » Mon Feb 19, 2018 8:57 am

EGADS.....I was in the room.....I hit refresh.....now I can't get back in

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Greg Ambrosius
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Re: New Site is Down

Post by Greg Ambrosius » Mon Feb 19, 2018 8:58 am

TerryPass wrote:Can't get in-
Terry, try all steps above and even reboot your router. Otherwise email me and I'll get you on the phone with a tech guy and see if we can't flush out that cache and get you pointing to the right spot. Sorry man.
Greg Ambrosius
Founder, National Fantasy Baseball Championship
General Manager, Consumer Fantasy Games at SportsHub Technologies
Twitter - @GregAmbrosius

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Greg Ambrosius
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Re: New Site is Down

Post by Greg Ambrosius » Mon Feb 19, 2018 8:59 am

southpaw23 wrote:I've tried the terminal thing on my mac, I've tried Chrome and Safari. I also tried turning off wifi and nothing has worked for me so far.
Okay, shoot me an email with your phone number and we'll get someone on the phone with you. Sorry about this.
Greg Ambrosius
Founder, National Fantasy Baseball Championship
General Manager, Consumer Fantasy Games at SportsHub Technologies
Twitter - @GregAmbrosius

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Greg Ambrosius
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Re: New Site is Down

Post by Greg Ambrosius » Mon Feb 19, 2018 9:10 am

For anyone having trouble on an iPad here's how one owner solved this issue:

Clear history
Clear data and cache
Closed WIFI
Closed iPad

Reopened iPad
Reopened WIFI
Access the site with the code sent by text.

Maybe I added steps I did not need to do but hey, needed this thing to work.
Greg Ambrosius
Founder, National Fantasy Baseball Championship
General Manager, Consumer Fantasy Games at SportsHub Technologies
Twitter - @GregAmbrosius

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southpaw23
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Re: New Site is Down

Post by southpaw23 » Mon Feb 19, 2018 9:14 am

Greg Ambrosius wrote:
southpaw23 wrote:I've tried the terminal thing on my mac, I've tried Chrome and Safari. I also tried turning off wifi and nothing has worked for me so far.
Okay, shoot me an email with your phone number and we'll get someone on the phone with you. Sorry about this.
Was able to access via my iphone when using LTE, not my home WIFI on my mac. Not ideal but at least I'm in.

Josh R
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Re: New Site is Down

Post by Josh R » Mon Feb 19, 2018 9:21 am

Greg Ambrosius wrote:For anyone having trouble on an iPad here's how one owner solved this issue:

Clear history
Clear data and cache
Closed WIFI
Closed iPad

Reopened iPad
Reopened WIFI
Access the site with the code sent by text.

Maybe I added steps I did not need to do but hey, needed this thing to work.
What text code? My iPhone was taking me to some weird sports hub site. I turned off wifi and then it worked. No such luck on my laptop. I guess I will need a call from support later today. Not being able to access in a normal way sucks. I wanted to do a draft list. Can’t really arrange 700 player names on an iPhone.

BATS
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Re: New Site is Down

Post by BATS » Mon Feb 19, 2018 9:21 am

good news/bad news...Got on site and into draft room immediately with no prob...one other person logged in...ONE...this draft is like getting a root canal...

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Tom Kessenich
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Re: New Site is Down

Post by Tom Kessenich » Mon Feb 19, 2018 9:25 am

Josh R wrote:
Greg Ambrosius wrote:For anyone having trouble on an iPad here's how one owner solved this issue:

Clear history
Clear data and cache
Closed WIFI
Closed iPad

Reopened iPad
Reopened WIFI
Access the site with the code sent by text.

Maybe I added steps I did not need to do but hey, needed this thing to work.
What text code? My iPhone was taking me to some weird sports hub site. I turned off wifi and then it worked. No such luck on my laptop. I guess I will need a call from support later today. Not being able to access in a normal way sucks. I wanted to do a draft list. Can’t really arrange 700 player names on an iPhone.
Josh, email us your phone number. We'll get a tech person on the phone with you.
Tom Kessenich
Manager of High Stakes Fantasy Games, SportsHub Technologies
Twitter - @TomKessenich

Brickdust
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Re: New Site is Down

Post by Brickdust » Mon Feb 19, 2018 10:14 am

I AM CURRENTLY BANGING AWAY OM THE DRAFT PLAYER BUTTON AND NOTHING IS HAPPENING

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Greg Ambrosius
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Re: New Site is Down

Post by Greg Ambrosius » Mon Feb 19, 2018 10:17 am

Brickdust wrote:I AM CURRENTLY BANGING AWAY OM THE DRAFT PLAYER BUTTON AND NOTHING IS HAPPENING
Thanks for your phone number Ben. Someone is calling you now.
Greg Ambrosius
Founder, National Fantasy Baseball Championship
General Manager, Consumer Fantasy Games at SportsHub Technologies
Twitter - @GregAmbrosius

Brickdust
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Re: New Site is Down

Post by Brickdust » Mon Feb 19, 2018 10:32 am

Chris called and helped me thru.....I appear to be good ......TY

TerryPass
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Re: New Site is Down

Post by TerryPass » Mon Feb 19, 2018 10:45 am

Still having major problems

Once in the draft room
Can not access draft board
Can not put players into queue
Can not use auto

After refreshing page can no longer access site

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Greg Ambrosius
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Re: New Site is Down

Post by Greg Ambrosius » Mon Feb 19, 2018 10:50 am

TerryPass wrote:Still having major problems

Once in the draft room
Can not access draft board
Can not put players into queue
Can not use auto

After refreshing page can no longer access site
Terry, let's get a tech guy to call you and get this resolved. I'm at [email protected]
Greg Ambrosius
Founder, National Fantasy Baseball Championship
General Manager, Consumer Fantasy Games at SportsHub Technologies
Twitter - @GregAmbrosius

TerryPass
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Re: New Site is Down

Post by TerryPass » Mon Feb 19, 2018 10:51 am

Have to work- will try again later

croakerkane
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Re: New Site is Down

Post by croakerkane » Mon Feb 19, 2018 11:15 am

I have had success putting my phone in LTE and using it as a personal hotspot.

Cotton1
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Re: New Site is Down

Post by Cotton1 » Mon Feb 19, 2018 12:24 pm

Tom and Darik
Emailed you earlier this morn about a new draft. I used email addresses we have used just in the past week. Both email attempts came back as undeliverable. Just an FYI to check your email and make sure it is functional?
rusty
"can i call you rusty?"

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Tom Kessenich
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Re: New Site is Down

Post by Tom Kessenich » Mon Feb 19, 2018 12:25 pm

Cotton1 wrote:Tom and Darik
Emailed you earlier this morn about a new draft. I used email addresses we have used just in the past week. Both email attempts came back as undeliverable. Just an FYI to check your email and make sure it is functional?
Do you mean our work emails? They're working. We've been getting emails all day. Make sure you're using the correct ones:

[email protected]

[email protected]

[email protected]
Tom Kessenich
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Gekko
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Re: New Site is Down

Post by Gekko » Mon Feb 19, 2018 1:28 pm

Tom - your email blast yesterday came from: [email protected]

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Tom Kessenich
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Re: New Site is Down

Post by Tom Kessenich » Mon Feb 19, 2018 1:35 pm

Gekko wrote:Tom - your email blast yesterday came from: [email protected]
What blast?
Tom Kessenich
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76erfan
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Re: New Site is Down

Post by 76erfan » Mon Feb 19, 2018 1:38 pm

Tom Kessenich wrote:
Gekko wrote:Tom - your email blast yesterday came from: [email protected]
What blast?

The NFBC Newsletter still points to your old email I believe

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Tom Kessenich
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Re: New Site is Down

Post by Tom Kessenich » Mon Feb 19, 2018 1:39 pm

76erfan wrote:
Tom Kessenich wrote:
Gekko wrote:Tom - your email blast yesterday came from: [email protected]
What blast?

The NFBC Newsletter still points to your old email I believe
Wow. Those settings should've been changed months ago. I didn't know this. Thanks for the heads up.
Tom Kessenich
Manager of High Stakes Fantasy Games, SportsHub Technologies
Twitter - @TomKessenich

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Greg Ambrosius
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Re: New Site is Down

Post by Greg Ambrosius » Mon Feb 19, 2018 3:09 pm

Okay, it seems like we are making progress with most folks today and getting some guys on the phone with our tech team is helping. Please reach out to me, Tom or Darik if you are still having any problems and we'll get this resolved.

The final magic pill seems to be rebooting your router. Most Internet providers flushed caches overnight and now we just need to refresh personal caches on our devices. Rebooting the router seems to be doing that. Hope that helps.

Thanks for your patience everyone. And again, SORRY for the inconvenience.
Greg Ambrosius
Founder, National Fantasy Baseball Championship
General Manager, Consumer Fantasy Games at SportsHub Technologies
Twitter - @GregAmbrosius

tema213
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Re: New Site is Down

Post by tema213 » Mon Feb 19, 2018 3:59 pm

If anyone is still having issues, I had to try different fixes depending on which device I had. This morning, the draft worked fine on my phone without me doing anything. On my iPad I had to clear the history and reset my router before it worked. For my laptop I had to reset the router and flush the DNS per Greg's instructions. So doing just one might not work across all your devices.

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