All,
Due to how teams were purchased for 2020, some of the refunds initially went back on your accounts as NFBC credits rather than into actual account balance. Because of the sheer amount of that number (over $800,000), accounting has decided to simply move all of these credits back into balance for everyone, instead of on a case-by-case scenario.
With that being said, the credits have all now been wiped clean and the amounts will be moved up to your wallet balances in the next 12-36 hours. It is a manual process, but one we aren't taking lightly. I am overseeing this myself and assure you we will get everyone squared away as soon as we can.
Thanks for you patience and understanding.
D